The Central Hub of Toad Knowledge

Robot

Robotiquette

I'm currently facing a dilemma when it comes to robots. A long time ago in our business, we decided to not do a phone tree or an automated email response to anyone who decided to contact us.  One of our core values is Respect and another is a commitment to Great Experiences. Simply put, automated phone trees and email create terrible, frustrating experiences that we believe are disrespectful.  In other words they are a no go.  Fast forward more than a decade, and now the robots are coming to…
By Joaquin Lippincott, President & Founder
Foosball Diversity and inclusion

Burn all the Foosball Tables

A colleague of mine attended a marketing seminar. One of the speakers, a Senior Executive, made the comment that she would not do business with a vendor that had a foosball table in their offices. My colleague suggested that we think about moving our foosball table.  On the contrary, her comments made me want to move it to the front lobby. 
By Tim Winner, Senior Vice President

What I Learned Today: Views Plugin Debugging

As I've said before in my custom views filter handlers tutorial, views is amazing. Today I was writing a custom style plugin. I got the plugin to show up in the list of available formats, but whenever I saved the form, it wouldn't stick.
By Jonathan Jordan, Software Architect
Process Maps for Empowerment

Process Maps for Empowerment: Why Visual Business Processes are Important

While I was growing up my dad worked at a paper mill in central Minnesota. A paper mill really isn’t a place for kids, and I only went there a handful of times in his entire 45-year career. One of these times, after we were done watching a gigantic machine the size of a football field turn wood pulp in to paper, he brought me to a wall where there was a 14-inch-wide by 70-foot-long schematic drawing of that paper machines process.
By Hayli Hay, Director of Project Management

Client Escalations - A Chance to Shine

When your client escalates an issue to your organization, it can be very stressful, but it can also be a chance to shine as an organization if the escalation is handled quickly and professionally.  There is no way an organization of people can always be perfect, so the question really becomes is your organization one that can learn from its mistakes, handle others mistakes professionally, and focuses on solution vs. blame.
By Matthew McLuckie, Director of Development

The Problem with Scope Creep in an Agile Shop

Scope creep is a huge risk factor to a project going off the rails. It’s also diabolically difficult to measure.
By Victoria Blake, Technology Consultant
Advice

Two Years of Great Advice

A little over two years ago we set off to level up our company through the creation of an Advisory Board.  Always the type who like to get things right, we did a little research and set out to find the most amazing candidates that we could convince to join our board.
By Joaquin Lippincott, President & Founder

Best Practices For a Secure Cloud Part 1

Whether you’re running on premise datacenter, using a private or public IaaS (Infrastructure as a Service) hosting platform, security is extremely important. We’ve all seen the horror stories in the news when companies experience data security breaches. The fact of the matter is no one wants to end up in this position and there are tons of bad actors on the internet that have malicious intent.
By Rich Staats, Cloud Engineer
UX Immersion: Interactions 2016 Conference - Part 1

UX Immersion: Interactions 2016 Conference - Part 1

This year I had the pleasure of attending the UX Immersion: Interactions Conference held on April 18–20, 2016 in San Diego. Positioned as “A UX Conference Unlike Any Other” I was thrilled and eager to participate in the different workshops and featured talks. It was an incredible learning experience with some of the most talented UX leaders speaking at the conference.
By Corinna Gelster-Borgardt, Creative Director
Thinking bigger

Five Tips to Start Thinking Bigger

It's easy to get caught up in the day-to-day at work.  In any modern workplace, the pace of life is fast and getting swept up in things that need to happen now is the rule rather than the exception. So how do we avoid moving from one fire to the next? How can we level-up to think of things that are farther reaching than our day-to-day?  Here are some hard-learned lessons I've drawn from my life and time in business.
By Joaquin Lippincott, President & Founder