I am writing this blog to those who work on the frontline but every once in a while find themselves in a conversation with an executive. Maybe you happened to be in an elevator at the same time or maybe they are an executive that likes to walk the floor to get a sense of how things are going…. the important thing to keep in mind is that this isn’t necessarily a planned meeting for either of you.
June 16, 2016
We've written in the past about how to select an ethical software vendor, and our commitment to our customers. Every good vendor should have a code of ethics that center around customer success. Not only is it good for long term business, but it attracts team members who really care about the work they do, and the people they do it for.
June 13, 2016
My husband is great at solving problems in the physical world. I’ll look at an X that can’t be attached to a Y, or an A that keeps falling off a B, and I’ll throw up my hands. But my husband says, “Oh, that’s easy,” and in five minutes he’ll have the dodad fully functional. I’m always impressed.
June 6, 2016
Yesterday I had the pleasure of meeting with Aaron Bridges, Abby Miles and Toto Vo. We sat at lunch to talk about something that all four of us are passionate about: creating jobs in the tech industry.
June 2, 2016
I'm currently facing a dilemma when it comes to robots. A long time ago in our business, we decided to not do a phone tree or an automated email response to anyone who decided to contact us. One of our core values is Respect and another is a commitment to Great Experiences. Simply put, automated phone trees and email create terrible, frustrating experiences that we believe are disrespectful. In other words they are a no go. Fast forward more than a decade, and now the robots are coming to…
May 26, 2016
A colleague of mine attended a marketing seminar. One of the speakers, a Senior Executive, made the comment that she would not do business with a vendor that had a foosball table in their offices. My colleague suggested that we think about moving our foosball table. On the contrary, her comments made me want to move it to the front lobby.
May 25, 2016
As I've said before in my custom views filter handlers tutorial, views is amazing. Today I was writing a custom style plugin. I got the plugin to show up in the list of available formats, but whenever I saved the form, it wouldn't stick.
May 24, 2016
While I was growing up my dad worked at a paper mill in central Minnesota. A paper mill really isn’t a place for kids, and I only went there a handful of times in his entire 45-year career. One of these times, after we were done watching a gigantic machine the size of a football field turn wood pulp in to paper, he brought me to a wall where there was a 14-inch-wide by 70-foot-long schematic drawing of that paper machines process.
May 23, 2016
When your client escalates an issue to your organization, it can be very stressful, but it can also be a chance to shine as an organization if the escalation is handled quickly and professionally. There is no way an organization of people can always be perfect, so the question really becomes is your organization one that can learn from its mistakes, handle others mistakes professionally, and focuses on solution vs. blame.
May 16, 2016
Scope creep is a huge risk factor to a project going off the rails. It’s also diabolically difficult to measure.
May 16, 2016