For most of its history, search has been a closely guarded secret. Not in the sense of a mystery to the public—everyone knows how to type into a search box—but in the sense that the inner workings of ranking and discovery were known only to a handful of insiders. Yahoo held the first major position of dominance, until Google leapfrogged them and locked in a model that would reign for decades.
For years, the art of Search Engine Optimization (SEO) was little more than the careful reverse engineering of Google’s algorithms. A small community of specialists learned to read the signals, making websites more visible by following patterns the rest of us could only guess at. Search, in other words, was mediated by a powerful black box. And Google was the keeper of the rules.
But the ground has shifted. A generation has now grown up with different assumptions. As Axios reported, nearly half of Gen Z begins their searches not on Google at all, but on TikTok or YouTube. For them, the “search engine” isn’t about keywords and links. It’s about creators, communities, and short-form video that feels alive in a way ten blue links never could.
The AI Inflection Point
Even this generational divide pales in comparison to what’s happening now. Generative AI isn’t just another competitor in the search landscape—it’s changing the very idea of search itself. The Nielsen Norman Group notes how tools like ChatGPT and Google’s AI Overviews are reshaping expectations. People don’t want to sift through a page of links. They want a single, synthesized answer that sounds confident and complete.
And it’s not just the results that are changing. It’s the content itself. As Sherwood News observed, “AI-created videos are quietly taking over YouTube.” Tutorials, commentary, even entertainment: much of what people “search” and consume is no longer human-made. For Gen Z, who already start their queries in video-first platforms, the line between searching with AI and searching through AI-generated media is disappearing.
The numbers make it clear. In a recent LinkedIn poll, 91% of respondents said they use ChatGPT every day or occasionally. And when you add in Google’s AI features—or the growing flood of AI-generated video—it’s hard to find anyone who isn’t consuming generative content in one form or another.
The Risk of Answers
The problem is obvious: those answers aren’t always reliable. Generative models are notorious for “hallucinations”—producing falsehoods as if they were facts. Sometimes the errors are funny. Other times, they’re dangerous. When Google’s AI recommended adding glue to pizza, it was easy to laugh it off. But it was also a reminder of how little visibility users have into the systems shaping what they see.
The Nielsen Norman study points out that while early adopters often double-check AI responses, mainstream users are far less likely to do so. The more natural the interface feels, the more likely people are to trust it. What used to be a bad hyperlink is now a bad fact—delivered with confidence.
A New Kind of Trust
This alters the very nature of search. In the past, users knew the game: scan results, weigh credibility, make a judgment. Now the evaluation happens behind the curtain, and what comes back is a ready-made conclusion.
That dynamic creates new habits. Sometimes people accept the AI’s answer outright. Sometimes they fall back on traditional search. And sometimes they linger in between—skeptical, but without the time or energy to verify.
Search isn’t just about finding information anymore. It’s about deciding how much judgment we’re willing to hand over.
Bias, Brought Forward
Even if hallucinations disappeared tomorrow, bias would remain. Every model reflects the choices of its developers and its users. Those choices may be invisible, but they shape every result.
Search has never been neutral. At least when scrolling through links, bias was scattered across multiple sources. With AI, the synthesis itself is biased, the perspective baked into the very form of the answers we receive. Which brings us back to where we started. Search has always been a secret—understood by a few, consumed by the many. Today, we’re negotiating with systems that don’t just rank results, but generate them whole-cloth, made to order.
The answers are increasingly AI-generated before we even type the question. That is the new reality of search. The secret isn’t Google’s anymore—it’s tailored to each of us. Every training set, every design choice built into the tools we use. Which means the real skill ahead isn’t in uncovering hidden rules, but in learning to shape the rules and recognize the biases we’re helping to create.
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