I'm currently facing a dilemma when it comes to robots.
A long time ago in our business, we decided to not do a phone tree or an automated email response to anyone who decided to contact us. One of our core values is Respect and another is a commitment to Great Experiences. Simply put, automated phone trees and email create terrible, frustrating experiences that we believe are disrespectful. In other words they are a no go. Fast forward more than a decade, and now the robots are coming to us.