Robotiquette Joaquin Lippincott Thu, 05/26/2016 - 17:26

I'm currently facing a dilemma when it comes to robots.

A long time ago in our business, we decided to not do a phone tree or an automated email response to anyone who decided to contact us.  One of our core values is Respect and another is a commitment to Great Experiences. Simply put, automated phone trees and email create terrible, frustrating experiences that we believe are disrespectful.  In other words they are a no go.  Fast forward more than a decade, and now the robots are coming to us.

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