We've written in the past about how to select an ethical software vendor, and our commitment to our customers. Every good vendor should have a code of ethics that center around customer success. Not only is it good for long term business, but it attracts team members who really care about the work they do, and the people they do it for.
I'm currently facing a dilemma when it comes to robots.
A long time ago in our business, we decided to not do a phone tree or an automated email response to anyone who decided to contact us. One of our core values is Respect and another is a commitment to Great Experiences. Simply put, automated phone trees and email create terrible, frustrating experiences that we believe are disrespectful. In other words they are a no go. Fast forward more than a decade, and now the robots are coming to us.
Many software firms believe that building great software is important. We believe it is important to take it one step further by committing to great business ethics along the way. We bring this into play through four key axioms: