Anyone who has delivered a Drupal site to a client knows that the user interface does not always receive a warm reception. As Drupal geeks we have grown accustomed to the admin interface and workflow of creating and managing content. However, for many clients Drupal is uncharted territory and the user experience can be one of confusion and fear (‘you’re not in Facebook anymore!’)
Over the years, I've created a list of ways to make Drupal easier for one of my target audiences: the non-technical admins and editors that run the day-to-day operations of a website. My list is getting huge, but the following six ideas are always reliable.
It used to be that cars were simple. If your car broke down, a guy could pop the hood, check a few wires, hit things with a hammer and actually get things to go again. Modern car engines have come a long way, and now are a complex system of 500+ components. Gone are the days of carburetors. Now we have fuel injectors.
We're just getting back from a great weekend at DrupalCampLA. A lot of topics were raised there but the message that really came home for me was this: as Drupal service providers we have to get CMS administrators to fall in love with Drupal.
Do your clients love you with such a furious passion that it borders on problematic? Do you find new customers calling you and saying things like, "I must have your services! My friend has been bugging me all week to call you. Seriously, I just want him to stop camping out on my lawn. It's scaring the children."
It seems that I hear a lot of people within the Drupal community focusing on how to make Drupal scalable. This is all well and good, but Drupal does scale; the Emmys know this, the Grammys know this and so does the Economist. Drupal can handle millions of page views in single day and frankly this isn't an issue that most websites face.
If you are in the market for Drupal development, you may feel like you are trying to pick a car mechanic without knowing anything about cars. Like picking a mechanic, you often have to go on how you feel about the vendor. You should listen to what they say, and how they say it - carefully considering how that makes you feel.