customer service

Great Customer Service or Great Craft? Joaquin Lippincott Thu, 02/23/2017 - 00:32

If you were to go out and buy a new piece of furniture, would you prefer a store that offered a great product and treated you poorly or a store that provided a great shopping experience, but poorly made furniture? The answer is of course that you would want both a great experience and great furniture, yet too often in the service industry our love of our craft blinds us to what our customer experience truly is.

Finding the Project Manager Capacity Sweet Spot

The life of a project manager is one of disruptions. As I sit here trying to write this blog post, I've been interrupted by questions from two developers, a relatively small tidal wave of email (it can get much worse), a completed deploy to check in on, a phone call from a client, and several tickets ready for QA. But that's okay. Good, even! That's what we're here for; PMs are the interrupt driven team member on projects and help keep developers focused and efficient, clients in the know, and projects moving forward at maximum warp speed. It just means that most days my timesheet reads like a short novel of quarter hour increments!

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