Stop! You are doing mobile wrong!
Discover why the traditional approach to mobile web design is flawed and learn the new strategy for creating flexible, device-agnostic websites.
Non-emergency medical transportation is a critical function of Medicaid, by which members without access to transportation of their own can call on an NEMT provider for rides to and from regular, often necessary appointments. In the Portland metro area, Medicaid members were at the whim of an NEMT provider without the infrastructure and process to affordably and efficiently deliver its promises. Thousands of riders each month were either left without rides or given half-baked reasons for the provider’s consistent underperformance. The processes in place lacked the staffing and technology necessary to effectively handle calls, manage provider/driver relationships, and reschedule rides that had been rejected or, unfortunately, missed altogether. Wait times skyrocketed and member satisfaction plummeted to an all-time low.
When GridWorks was called upon to take the former provider’s place, priority was given to developing high-performing technology that would actually match the needs of the Portland metro NEMT industry. An efficiently designed, searchable member portal was created with the intention of being the backbone of a system that meets member needs in real-time and adjusts to the breaks and flow of daily ride traffic.
In addition to the member portal, Metal Toad stepped up to become one of GridWorks’ key technical and business advisors, assuming roles as technological specialists and high-level business consultants throughout GridWorks’ preparation and launch phases.
As a result of GridWorks reshaping the Portland metro NEMT system, wait times, missed rides and no-shows are on the steady decline and member satisfaction is growing by the day. GridWorks’ system is leveraging practical, well-designed technology to enhance the member experience and create a culture of safety throughout the Portland metro area. Metal Toad helped GridWorks take a huge step toward their goal of achieving 98% member satisfaction, and continues to serve as a critical partner in the journey of disrupting and enhancing the NEMT industry at large.
We build the most valuable, safest solutions for our customers and have a significant amount of experience across all the major public Cloud providers.
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The sales team at ABC was feeling a lot like substitute teachers, bogged down with cumbersome old tech and processes at crucial moments.
A clear solution emerged: a single app that the sales team could use with any mobile device or computer
The new system revamped the entire sales process, making it faster, easier, and more efficient.
Whenever a big sweepstake was launched, avid fans would descend on the website and often overtax its servers.
Moving the site’s servers to the cloud provided the elasticity Wheel of Fortune needed.
When the team launches new sweepstakes, preventative scaling is used to double, triple, or even quadruple their capacity to match expected traffic.
DC Entertainment site is routinely crawled by third parties looking for security vulnerabilities or new leaks ahead of announcements.
ML Log evaluation. We started by setting up a data pipeline that replicated the manual process Metal Toad had been doing for years
Quickly identified new threats. The ML Log Monitoring solution quickly found two groups of IPs for evaluation.
Fox needed a transformation to streamline operations, maximize efficiency, and optimize coordination.
The new platform will replace legacy systems with a solution that unifies viewer experience and aligns operations across the enterprise.
Fox now has in hand the detailed plan they need to make Fox Mississippi a reality.
When approaching Metal Toad for a potential partnership, they made it clear that their current website was falling short.
Search results were stale, poorly ranked, and simply not delivering the content that users demanded.
We are proud to be trusted by some of the most well-known brands in the world. Learn more about how we've set our clients to success.
Discover why the traditional approach to mobile web design is flawed and learn the new strategy for creating flexible, device-agnostic websites.
Explore the Mobile Tools Drupal module with features like device detection, theme switching, and WURFL integration for responsive design.
Learn why being a full service agency is nearly impossible today and how Metal Toad use partnerships to meet client needs.