Evergent

Evergent, a leading player in the technology industry, faced a critical challenge in extracting actionable insights from its vast datasets to inform strategic decisions. The company implemented a comprehensive technology solution using Databricks and Quicksight to address this. This case study outlines the business problem, technology solution, and the immediate impact on Evergent's decision-making processes.
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BUSINESS PROBLEM

Evergent, like many businesses, possessed a wealth of data but needed help to transform it into meaningful insights. The challenge was to analyze diverse datasets and answer critical business questions efficiently. The existing data analysis approach was time-consuming, took days or weeks,  and required more agility for fast-paced decision-making. Evergent needed a solution to streamline data processing and deliver actionable insights to key stakeholders.

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Customized Dashboards: Collaborating closely with Evergent's IT team, Metal Toad developed customized Quicksight dashboards tailored to Evergent's business metrics and objectives. This included selecting relevant data visualizations that allowed Evergent's business analysts to extract meaningful insights efficiently.

TECHNOLOGY SOLUTION

Metal Toad evaluated datasets and reporting requirements alongside Evergent’s Data engineers to ensure the diverse datasets were appropriately processed and structured for effective presentation in Quicksight. This involved designing and implementing ETL (Extract, Transform, Load) processes to streamline the data flow from its raw form to a format suitable for Quicksight's visualization.

IMPACT

Metal Toad implemented mechanisms to ensure the accuracy and timeliness of data updates within Quicksight. This involved establishing automated processes seamlessly integrated with Databricks, ensuring that any changes or updates to the underlying datasets were reflected in real-time on Quicksight dashboards. This synchronization was vital to providing Evergent's key stakeholders with the most up-to-date information for informed decision-making.

 

By working in tandem, Metal Toad and Evergent established a collaborative and iterative process that addressed immediate data presentation challenges and laid the foundation for sustainable, data-driven decision-making within the organization. The successful partnership exemplifies the importance of collaboration between technology solution providers and organizations to achieve optimal outcomes in advanced analytics and business intelligence.

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BUSINESS PROBLEM

The sales team at ABC was feeling a lot like substitute teachers, bogged down with cumbersome old tech and processes at crucial moments.

 
TECHNOLOGY SOLUTION

A clear solution emerged: a single app that the sales team could use with any mobile device or computer

 
IMPACT

The new system revamped the entire sales process, making it faster, easier, and more efficient. 

 
BUSINESS PROBLEM

Whenever a big sweepstake was launched, avid fans would descend on the website and often overtax its servers. 

 
TECHNOLOGY SOLUTION

Moving the site’s servers to the cloud provided the elasticity Wheel of Fortune needed. 

 
IMPACT

When the team launches new sweepstakes, preventative scaling is used to double, triple, or even quadruple their capacity to match expected traffic.

 
BUSINESS PROBLEM

DC Entertainment site is routinely crawled by third parties looking for security vulnerabilities or new leaks ahead of announcements.

 
TECHNOLOGY SOLUTION

ML Log evaluation. We started by setting up a data pipeline that replicated the manual process Metal Toad had been doing for years

 
IMPACT

Quickly identified new threats. The ML Log Monitoring solution quickly found two groups of IPs for evaluation. 

 
BUSINESS PROBLEM

Fox needed a transformation to streamline operations, maximize efficiency, and optimize coordination. 

 
TECHNOLOGY SOLUTION

The new platform will replace legacy systems with a solution that unifies viewer experience and aligns operations across the enterprise. 

 
IMPACT

Fox now has in hand the detailed plan they need to make Fox Mississippi a reality.

 
BUSINESS PROBLEM

When approaching Metal Toad for a potential partnership, they made it clear that their current website was falling short.

 
TECHNOLOGY SOLUTION
Metal Toad improved usability, access to interactive modules, and site-wide responsiveness while optimizing Orchestra content for online search.
 
 
IMPACT
Visitor experience enjoyed vastly improved overall site usability, including ordering tickets, access to events calendar, quick-and-easy donations, and social sharing.
 
 
BUSINESS PROBLEM

Search results were stale, poorly ranked, and simply not delivering the content that users demanded. 

 
TECHNOLOGY SOLUTION
Metal Toad proposed a custom search solution that was scalable, reliable, and free from licensing costs or vendor lock-in.
 
 
IMPACT
A 40% increase in relevant hit rates, drastically reduced search page load times, and overall improved visitor satisfaction were reported within the first week of launch.
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