ABC Television had a problem: when the time came to sell its seasonal schedules to local affiliates, their sales team had to fumble with a book of DVDs (and whatever TV they could get their hands on) to demo the programming for potential and existing advertisers. After the sale was done, they were forced to use spreadsheets and file drives to record the order.
Simply, the entire sales process was behind the times.
Enterprise App Development
ABC knew that they did not to want to sign a multi-year contract with a vendor. They simply wanted the problem solved with an ongoing support relationship. Idea Asylum Productions had been a long-term trusted partner to ABC in delivery of preview content to affiliate stations and, when modernizing the effort with a tablet application, they hunted for a single vendor that offered mobile technologists, no licenses or upsells, and a lightweight support arrangement — Metal Toad.
After interviewing all key stakeholders (including the field sales team, sales engineers, affiliates, as well as the management team) Metal Toad created user stories tailored to each persona and brainstormed a solution that would satisfy all parties.
The result was an app that caches videos locally to be usable independent of an internet connection. Metal Toad also developed a browser-based counterpart that duplicates the look and feel of the app, but relies on streaming video for content delivery. In other words, any technological situation that a sales meeting could present, the ABC sales team would have access to all necessary sales tools.
In sum, ABC, Idea Asylum, and Metal Toad had revamped the entire sales process. ABC’s sales demo, shows and all, was readily accessible from any tablet. Additionally, the data gathered during the sales meeting, including the orders, would be sent to the digital sales hub in Burbank that offered real time analytics and integration with multiple ABC systems.