Hayli Hay's Blog

To PMP or Not to PMP?

I'm often asked for career path advice by up-and-coming professionals in the project management space. Though there are a lot of great topics to discuss around this career path, inevitably, one particular question always arises, "should I get my PMP certification?" Before I write anything else, I’ll preface by saying that my recommendation on getting the Project Management Professional (PMP) certification varies based on several factors.

By Hayli Hay, Director of Client Services
May 1, 2018

The Art of Sprinting: It’s Not Just for Software Development

As a sequel to the article I wrote last month about the process and technology improvements I helped design/build firm Design Platform make earlier this year, I wanted to highlight another change that they implemented that transformed their workflow efficiency:

Two week sprints.

By Hayli Hay, Director of Client Services
October 24, 2017

Maximizing the Value of a Small Team by Maturing Processes and Technology

One of the things that I do is help companies and business people implement a people, process, and technology golden triangle so that there is a solid foundation for growth, maturation and scalability in their organization. Though this is a complicated process, my role in this is to maximize the efficiency of these three things. You could be using the wrong technology, have too much technology, or not have enough. You could have a heavy process that burdens people or not enough process that causes rework, churn, and low quality.

By Hayli Hay, Director of Client Services
September 28, 2017

Comparing Drupal, Symfony, and Craft CMS Frameworks

With so many options available out there, it can be confusing to choose the right CMS for your business. When a client came to us with a recommendation from their design partner to build their solution in CraftCMS, we had to pause for a moment. Would CraftCMS be robust enough for their needs? Would it allow for growth and future proofing that they wanted? We took it upon ourselves to assess the strengths and capabilities of three notable CMS frameworks to help our client in their decision making.

By Hayli Hay, Director of Client Services
August 28, 2017

The Power of a Gift

When the Client Services department was formed earlier this year, one of our key objectives was to create client magic. Client magic is defined as gifts, tokens, and authentic correspondence that delights our clients and ensure they feel the Metal Toad love. This is actually a reportable metric that I share with our executives and Advisory Board members to assess performance of our department. One of the ways we create client magic is by giving gifts. 

By Hayli Hay, Director of Client Services
June 8, 2017

How RFP Software Helps Metal Toad Be More Effective

Recently I had the pleasure of being interviewed by one of our vendor partners, RFPIO, to chat about RFP response. Since using RFPIO, my team has enjoyed many benefits that have streamlined our approach to RFPs and contracts while greatly improving productivity.

In this podcast interview, I share how Metal Toad is using RFP software to respond with greater efficiency and effectiveness. I also offer some great tips to help my fellow RFP responders be better at what they do!

By Hayli Hay, Director of Client Services
May 5, 2017

Metal Tudse in Denmark

In February a few Toads got to travel to Denmark to begin discovery on a new internet of things (IoT) project with a large wind turbine manufacturer. This is Metal Toads first foray into the European market and we couldn't be more excited to be working with a great client and new partner, Danish Aviation Systems. Earlier this week we announced the opening of our Los Angeles office, could a European location be next? You'll have to wait and see!

By Hayli Hay, Director of Client Services
March 24, 2017

Apprenticeships in Tech are Not Just for Developers: Explore Digital Project Management Apprenticeships

Metal Toad has the deep belief that apprenticeships in tech can hone new skills introduced in code school and provide real world experiences that can springboard people to a new career. Our founder Joaquin Lippincott has shared his beliefs about how anyone can learn to code and the concept of open source apprenticeships. Metal Toad started its Developer Apprenticeship program in 2015.

By Hayli Hay, Director of Client Services
March 3, 2017

Building Departments from Scratch: From Project Management to Client Services.

Metal Toad, I would like to congratulate you for one year of project management consistency, one year without turnover in the project management department. This is a cause for celebration! Raise your glass filled with the libation of your choice and high-five your neighbor. Leading this team and building this department fills me with pride when I reflect on 2016.

By Hayli Hay, Director of Client Services
February 9, 2017

Choose Your Own Adventure: Presenting Multiple Scenarios to Meet Client Needs

In the summer of 2016, I was asked to fill some big shoes. The product owner for the team supporting one of our biggest clients decided to move on,  the client wasn't particularly happy, and the delivery team was facing a large and challenging backlog with a fast approaching deadline. I was asked to step in as the product owner/project manager/account manager all while continuing to lead the project management department. Sounds like a fun summer, right?

By Hayli Hay, Director of Client Services
January 23, 2017

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