Sometimes in high tech companies, the focus is mainly on the numbers (financial, hours, etc.), but that really misses the fact that human beings – no matter how logical they are – are motivated by the heart. Loving what you do, loving your clients, and loving your fellow employees drives real success.
Matthew McLuckie's Blog
I am writing this blog to those who work on the frontline but every once in a while find themselves in a conversation with an executive. Maybe you happened to be in an elevator at the same time or maybe they are an executive that likes to walk the floor to get a sense of how things are going…. the important thing to keep in mind is that this isn’t necessarily a planned meeting for either of you.
When your client escalates an issue to your organization, it can be very stressful, but it can also be a chance to shine as an organization if the escalation is handled quickly and professionally. There is no way an organization of people can always be perfect, so the question really becomes is your organization one that can learn from its mistakes, handle others mistakes professionally, and focuses on solution vs. blame.
While I could applaud many of the excellent VP and CTOs in technology, I would like us all to take a moment to give thanks to some unsung heros…. The Frontline Software Development Managers. These brave souls either volunteered, or in many cases were “voluntold”, to go from being responsible for their own excellence to being also accountable for bringing out the excellence of their direct reports. A dramatic shift for someone who has spent much of their career to date focusing on their technical expertise.
I was thrilled when I first learned and began applying Agile software development practices. Finally, I was able to get off the painful cycle of being forced by upper management to come up with and commit to long term schedules based on inaccurate estimates due too little real information.